FAQs

Order

How can i order ?

Step 1: Login

If you already have a customer account, please log in with your e-mail address and your personal password. Otherwise, please create a customer account for your current and future orders.

Your data will be collected, processed and used in compliance with data protection regulations. Any other use or transfer to third parties does not take place. Clicking on the "Login" button takes you to the next order step.

Step 2: Add item to cart

Place the desired products in your personal shopping cart by clicking on the "Order" button. You can change this selection at any time before submitting your order by clicking on the shopping cart symbol to get an overview of the items in your shopping cart. Clicking on the “Checkout” button takes you to the next order step.

Step 3: Billing and shipping address

At this point, tell us your desired billing and delivery address. Delivery outside of Germany is important that you give us your tax number. Otherwise we are obliged to calculate the products with German VAT.

Step 4: Payment Methods

With us you can conveniently pay by purchase on account, direct debit or prepayment. Further information can be found in our terms of payment.

Step 5: Order Summary & Buy

At this point, check all the details of your order one last time. By clicking on the button "Order now with obligation to pay" you send us your order. Depending on which payment method you have selected, you will then be forwarded to our payment service provider or, if you have selected "Prepayment", transfer the total amount to the specified account. The receipt of the order is confirmed with an automatic order confirmation by e-mail. There you will also find an order number for any queries.

Do i have to register?

You have to register with us to see the prices in our dealer shop. With your My Beauty Group account, you get exclusive access to our product world and can view all the information and conditions for our products.

Where can I register ?

To do this, go to the figure symbol at the top right corner of the page and then click on "Register now". Then fill out all fields marked with * and click on "Register". You will then receive a confirmation of registration from us and you can then see all the prices in our product world. If you log into your Beauty Group customer account in the future, your customer number and postal code will be requested. You can view, change or add to the information in your customer account at any time. Of course, we adhere to the applicable data protection guidelines and do not pass on your data to third parties.

Are you already a customer and have you forgotten your customer number?

Then let us send you your customer number by clicking on "Forgotten customer number" when logging in.

Is there a minimum order value?

Yes, we have a minimum order value.
250,00€ within Germany
500,00€ within Europe
1000,00€ Rest of the world

Can i also order a a private individual?

No, unfortunately that will not work. We are a wholesaler and only sell our goods to dealers. Are you a consumer and want to know where to buy our products in your area? We'll find out for you! Just give us a call or send an email to the contact below.

Can i change or cancel my order?

You cannot cancel or change an order yourself. Please contact our customer service for this, you can reach them Monday to Friday from 8 a.m. to 5 p.m. on +49 2292 92930 or at info@beauty-group.eu. Orders that have already been packed cannot be canceled or changed.

What can i do if I entered the wrong or forgot a delivery adress / billing address with my order.

You cannot cancel or change an order yourself. Please contact our customer service for this, you can reach them Monday to Friday from 8 a.m. to 5 p.m. on +49 2292 92930 or at info@beauty-group.eu. Orders that have already been packed cannot be canceled or changed.

Can i combine orders afterwards ?

No, unfortunately not. Every order that you have placed once is processed immediately. Therefore, you cannot combine them afterwards. Please contact our customer service for this, you can reach them Monday to Friday from 8 a.m. to 5 p.m. on +49 2292 92930 or at info@beauty-group.eu. Orders that have already been packed cannot be canceled or changed.

Are sold out items coming back?

Not all items come back. Because we change our collection every season. If you are looking for a specific item, please contact our customer service, you can reach them Monday to Friday from 8 a.m. to 5 p.m. on +49 2292 92930 or at info@beauty-group.eu.

Why are sold-out items still available in the online shop?

In the event of increased demand, it can unfortunately happen that an item is still displayed although it is out of stock due to orders that have already been received. Thank you for your understanding.

Can i have my own product produced for my company (special production)?

Yes, that is possible with us. We can produce items for you with following material if your idea is made of felt or foam material like our flowers. If you need more information about a special production, you are welcome to contact us from Monday to Friday from 8:00 a.m. to 5:00 p.m. on +49 229292930 or at info@beauty-group.eu. We would be happy to advise you further in order to realize your idea.

Shipping

Whre is my shipment?

After you have placed your order, we will deliver your order within 4-7 working days using standard shipping (during our high season, processing times may be longer; if you have an urgent order, please let us know). In the shipping confirmation e-mail you will find a package tracking number (tracking number) which you can click directly in the e-mail to receive information about the current delivery status. Of course, you can also enter the number directly via the DHL homepage / DPD homepage. Please click here for DHL and here for DPD shipments. (Link) Please note that this is only possible for orders sent via DHL or DPD. Unfortunately, it is not yet possible to track a shipment that was sent on a pallet. For pallet shipping, you are welcome to ask our customer service, you can reach them Monday to Friday from 8:00 a.m. to 5:00 p.m. on +49 2292 92930 or at info@beauty-group.eu.

What shipping options are there?

Package shipping

Pallet shipping

What can I do if I ordered to the wrong delivery adress?

Unfortunately, if you have already placed the order, you cannot change the address yourself. Please contact our customer service for this, you can reach them Monday to Friday from 8 a.m. to 5 p.m. on +49 2292 92930 or at info@beauty-group.eu Orders that have already been packed cannot be canceled or changed become.

Why haven't all items arrived?

We are sorry if your order has not been delivered in full. Please check first whether the order will be delivered in multiple packages. In the import business, there can always be delays in delivery, so that certain products are only delivered at a later point in time than others. The subsequent delivery of the missing products is always free of shipping costs.

How do I change my address?

You can add or edit your delivers and billing address under Your addresses in the customer account.

Can I also order from you if my company is not based in Germany?

Of course you can also order from us. All you have to do is go to the flag icons at the top right of the home page and select your language. Then you can order from us at your country's conditions. If you need help or have any questions, please contact our customer service, you can reach them Monday to Friday from 8:00 a.m. to 5:00 p.m. on +49 2292 92930 or at info@beauty-group.eu. Orders that have already been packed cannot be canceled or changed.

Payment

How can I pay my order?

Purchase on account In order to activate this payment option, we first have to check your creditworthiness based on your data. If everything is correct during the check, we grant you a payment period of 45 days. If your creditworthiness is not guaranteed, we will unfortunately not be able to offer you this payment option and you will have to switch to another payment option. However, an incorrect address or a typo can also mean that you cannot use this payment option. Therefore, please pay close attention to the correct information. If you have chosen a different delivery address, the recipient's name in the delivery address must be the same as the recipient's name in the billing address. If you need help or have any questions, please contact our customer service, you can reach them Monday to Friday from 8 a.m. to 5 p.m. on +49 2292 92930 or at info@beauty-group.eu Orders that have already been packed been made cannot be canceled or changed. Payment in advance If you pay in advance, your order will be shipped as soon as we have received your payment. The items remain reserved for 7 working days. Depending on the bank, it can take 3-5 working days for us to receive your payment. After completing your order, you will receive the prepayment invoice from us. You transfer the invoice amount to the bank account on the invoice. As soon as we can record your receipt of payment, we will send out your order. For faster processing, send us a copy of the transfer confirmation. Why can't I order with purchase on account? If your creditworthiness is not guaranteed, we will unfortunately not be able to offer you this payment option and you will have to switch to another payment option. However, an incorrect address or a typo can also mean that you cannot use this payment option. Therefore, please pay close attention to the correct information. If you have chosen a different delivery address, the recipient's name in the delivery address must be the same as the recipient's name in the billing address. It is also possible that an open amount from a previous order has not yet been transferred to our account. This means that you must first settle the outstanding amount in order to order the new order with this payment method. If you need help or have any questions, please contact our customer service, you can reach them Monday to Friday from 8:00 a.m. to 5:00 p.m. on +49 2292 92930 or at info@beauty-group.eu. Orders that have already been packed cannot be canceled or changed. We reserve the right not to offer all payment methods for some orders.

What can I do if my payment method is not available?

Please check if there are any outstanding orders and settle them. If the entries of your delivery and billing address do not match, you can adjust them before completing the order. Please understand that our customer service is unable to activate a payment option for you if it is not offered to you. Nor can our service staff see why you cannot order with your preferred payment method. Here, too, the protection of your data has priority for us. With every order, we check which payment method we can offer. It is therefore possible that your payment method will be available again for the next order.

How do I get my invoice?

An invoice is included with your shipment. If it is not there, you can view it in your customer account. Have you selected the option that you only want to receive invoices by email. We will only send you the invoice by e-mail once the shipment has been sent.

Return and Refund

Claim

If you notice a defect or damage when you receive the goods, please contact our customer service, you can reach them Monday to Friday from 8:00 a.m. to 5:00 p.m. on +49 2292 92930 or at info@beauty-group. eu. Orders that have already been packed cannot be canceled or changed.

How can I return goods?

Please contact our customer service, you can reach them Monday to Friday from 8 a.m. to 5 p.m. on +49 2292 92930 or at info@beauty-group.eu. Orders that have already been packed cannot be canceled or changed. They will discuss with you how you can send the goods back. We do not accept shipments that are sent to us freight collect.

Has my return arrived?

After we receive your return, we will check which items have been returned - only then will we confirm receipt of the return by email. It can therefore take up to 14 days before you receive a confirmation of your return with all the refund details. If you need help or have any questions, please contact our customer service, you can reach them Monday to Friday from 8:00 a.m. to 5:00 p.m. on +49 2292 92930 or at info@beauty-group.eu. Orders that have already been packed cannot be canceled or changed.

When will my return be refunded?

Your return will always be credited according to the payment method you chose when ordering. You can find your credit in your customer account and in your e-mail inbox. If you need help or have any questions, please contact our customer service, you can reach them Monday to Friday from 8:00 a.m. to 5:00 p.m. on +49 2292 92930 or at info@beauty-group.eu. Orders that have already been packed cannot be canceled or changed.